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Why Facebook’s Like Button Makes Me Swoon

Facebook's Like Button

Two weeks ago, Facebook rolled out its Like button, which replaces the option of Become a Fan.

As is the case with change of any kind, there was an immediate uproar and massive unrest about Facebook and its complete and total disregard for the privacy of its users. Articles started springing up faster than wildfires during the California dry season and panties were, universally, in a wad.

Here’s the deal, folks. There are a million things I don’t particularly care for about Facebook, and I know I’m not alone on that front. And its arrogance about privacy of its users is one of them. The reality, however, is that if you really have an issue with your privacy, there are some easy steps to take to modify your Facebook privacy settings. However, as an analogy, even though I’m not an iPhone user (gasp), you’d have to live under a rock to not know that there are a million things that iPhone users hate about AT&T. But they don’t quit using their iPhones. And tons of people can’t stand Steve Jobs and his apparently boundless arrogance. However, iPhones and Apple products continue to sell like hotcakes – because they rock. Similarly, I don’t think that people are going to quit using Facebook any time soon, simply because they don’t like the Like button. The reality is, at least in my mind, that for many it’s easier to gripe about something that results in change than to dig deeper and figure out how change might actually be a good thing. But then, I’m a glass half full kind of gal – I actually like change – and welcome it.

As a marketing strategist, I’m easily seduced by numbers (please don’t tell my husband) (oh wait, he already knows). In fact, it’s so much about the numbers that it’s hard to think about anything else. And, as someone who is responsible, on a day-to-day basis, for helping brands of all sizes grow their businesses, not liking the Facebook Like option, to me, is nothing short of massive short-sightedness.

Here’s why: The Like button is an instant focus group. It’s an immediate snapshot of trending topics and information. It’s an instant update on what matters – to people – right now. As a marketer, that pretty much gives me a case of the vapors. Check this out and tell me you don’t feel a swoon coming on right away, too.

Facebook Like Button

Holy Moly, Batman, this is real time search, served up on a silver platter. Do I really need to say more? What marketer doesn’t get dizzy just thinking of the possibilities here?

We’re a bunch of smart people, people. Let’s quit griping about change and dive into this new functionality that Facebook has served up and see how it benefits our clients. Let’s see how it helps us do our jobs better. Let’s see how it helps us make more of an impact, more money, raise more awareness – or whatever it is that we do on a daily basis. Then, if we find out that it stinks, we can dis it until the cows come home – but how about giving it a chance? I know I’m going to – what about you? And if you’re nosing around this blog and like what you read, subscribe to the RSS feed, for Pete’s sake. And while you’re at it, connect with me on Facebook, too. I can, on occasion, be moderately entertaining.

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  • http://www.confessionsofasocialmediamamapreneur.blogspot.com/ AlexisCeule

    Great post! I think it's awesomeness covered in chocolate!

  • http://emily-jane.net emily jane

    Great post :)

  • ShellyKramer

    Thanks Emily Jane!!! Appreciate you stopping by.

  • ShellyKramer

    Or beer. Either one will do, right Alexis!!!

  • http://www.dashal.com Nick

    I loved the Steve Jobs reference lol.

  • ShellyKramer

    Always a pleasure to make you laugh, Nick.

  • http://twitter.com/jeanniecw Jeannie Walters

    Nice perspective. People don't like change.
    BTW – always great seeing you. Come to Chicago again soon, k?

  • ShellyKramer

    Thanks Jeannie. People hate change. Except for me. And I'm weird. I love seeing you, too. And I promise to come back soon. Summer in Chicago is always one of my favorite times. Hmmmmm.

  • Tekee

    One thing people seem to forget is that if something is “private” to them, for God's sake don't blog it, twitter it, or facebook it! We are our own front line defense to protecting our privacy. Once subscribed to that simple notion, people are free to use the 'like' button all they want to. It becomes no different whether you “like” a band or pull up to a red light, with strangers all around you while blaring “Free Falling,” Jerry Maguire style. Either way, you are just demonstrating your “liking” Tom Petty.

  • Irant

    As always, great stuff, Shelly. I think your point about real time search and instant focus groups is an interesting one. I think the challenge for any organization, though, is – if this sort of real time information is the goal – to understand how to act based upon the real time information, and also to develop filters for separating the wheat of stable opinions from the chaff of fads and whims. There's a whole lot of “there” there, but I agree that the power of this information, if an organization can figure out the best way to use it, is enormous.

    There is one message for Facebook, though: I described Facebook as a “random functionality” generator because, in general, they do a terrible job of helping their 400M+ user base understand what's changing, why, and how it impacts the user. A platform (and Facebook is not a social network, it is a platform for social networking) has to be stable – you aren't going to walk across the floor if you think it will collapse under you.

    K

  • ShellyKramer

    I wholeheartedly agree with you, Ted. It's kind of like this: we like what we like when we like it, but when we don't, it SUCKS. If privacy is so important, we should treat it the same way across all platforms. You said it better :)

    Thanks for stopping by. I need to plan another trip to Denver – I miss you guys!

  • ShellyKramer

    I completely agree, Kevin. And putting the tools in place to help filter and then utilize that information is what is so critical.

    And Facebook is TERRIBLE at customer service – which is a whole different blog post. And that one will be a bona fide rant. It never ceases to amaze me how little they care about user experience and/or providing any form of customer service whatsoever. Especially since so many people are walking across its floor. You would think, as their value to brands increases, they would focus more on that. Alas, only time will tell.

    Thanks for stopping by – it's always a pleasure to see you!

  • http://walteradamson.com Walter Adamson

    I Like it, but I'm not entirely up with it which why I jumped to your post. My questions:

    (1) isn't there a limit of 500? ” pages you can Fan or now Like and I wondered it every time you clicked a Like button it added to your count? I see Like buttons everywhere and on posts and therefore we would hit our upper limit quickly if so?

    (2) Following on, maybe the Like button on the Fan pages is not the same as the Like button on Washington Post article, or is it?

    (3) The “instant focus group” is only that instant you see the social widget on the site – I mean it aggregates and you only see the most recent eg at http://www.washingtonpost.com – is this right or am I missing something?

    Re the privacy thing, I go to Spin classes and we have one instructor who always says “guys, just before you tell me about the fans or the music this is how it works, if you don't like the fans don't sit in front of them, if you think the music is too loud don't sit in front the the speakers. Suck in in, let's go.”

    Walter Adamson @g2m
    http://xeesm.com/walter

  • http://twitter.com/Robert_Rose Robert Rose

    As always, Shelly – *you* make me swoon…. Really fun post – and I wish I could have been in Chicago to have beers with you….

    On this one, though, can't get on board with the swooning… So far – my reaction to the Facebook “like” is “meh”.

    As a “site” marketer – I get it… It becomes (like Twitter) a way for sites and other “destinations” to draw in new audiences and build an ever passionate community…

    But as a media buyer/strategist – I go “meh”. I think if anything, the fire hose of Twitter's trending topics, as well as other networks illustrate that the easier the “like” the more capricious it becomes. So, as a marketer/advertiser, I tend to value the data less and less…

    Especially because the “like” doesn't ever go away…. Even if IRL I don't like it anymore… I doubt anyone except us geeky people will ever go in and clean up our “likes”… I think what we'll find is that once this starts to take effect that it will become harder and harder to segment over large audiences… And that pretty soon the beautiful, “curated” tended garden – becomes just another jungle.

    As I like to say… More data, more easily obtained does not better marketing make.

    I posted on this last week here: http://bit.ly/cCxfHc if you're interested in my ridiculously premature judgement….

    As always great thinking! You rock.

  • ShellyKramer

    Hey RR. I always want to know the opinions of others – especially smart dudes like you. I hadn't thought of things from that point of view and your arguments make perfect sense. Walter says below that there is a limit to the “like” business, which I've not heard. That could be a huge issue as well.

    I think Facebook is positioning itself as a repository for tons of information. Even though there are privacy issues (and issues I agree with), it is more than a little amazing at the amount of data they can and do collect. What they do with it and what we, as marketers, ultimately figure out to do with it, probably remains to be seen. But the talking about it – which is part of the process of figuring out something new that I particularly love – is how we figure out its ultimate value.

    Thanks for talking with me — I appreciate the insights, my friend. And it is always a pleasure to see you!

  • ShellyKramer

    Walter,

    I love your last paragraph so much I want to frame it. I don't know the answers to your questions. I think Liking an article is different than liking a brand, but I've not heard about limits. That would be too odd. Now I'll have to investigate. Thanks, as if I didn't already have enough to do (haha).

    The instant focus group is that you can go to the link that I posted in the site and see an aggregation of what's trending, who is talking about what, liking what, etc., and it is pretty doggone cool. I didn't dig too deeply into that, and I'm sure that if you do, it gets even cooler.

    Thanks for coming by – and for making me laugh!!

  • http://twitter.com/Robert_Rose Robert Rose

    Absolutely any time – and I totally agree – it's a tidal wave of change… For both you and Walter, it's my understanding that the 500 limit was on fan pages only – and that this has been lifted along with the new more “non-committal” “like” as oppose to “become a fan”.

    As a side note there's probably some joke there about facebook being a guy and being in “like” as opposed to….. Oh I'm just not going there :-)

    Anyway – we'll talk soon!

  • dianaadams

    Shelly, I love this!!! It's an even extra interesting post for me from a personal perspective since I got on Facebook after that Like button was added so I don't know life without it. I love it! It's so easy and fun to use. Also.. about privacy settings, I don't know enough about Facebook to comment on that other than I always hear people bitching about it. What is the deal? Dang.. I never hear anything about that regarding Twitter. It's all strange to me because after all, social media is about being transparent and social, right? Maybe I'm missing something. Oh well, to each his own! :)

  • http://abbyandizzysmom.blogspot.com Erin

    Everyone gets their panties in a wad every single time FB changes anything. Whatever. Things are not static. I agree with everything you have to say here, especially that if you want privacy, then you should not be on FB or Twitter, and/or you should monitor how much information you're sharing.

  • ShellyKramer

    People hate change. You're right, Erin. That's the crux of the issue. And I
    agree wholeheartedly re your thoughts on privacy. If that is important to
    you, get the heck off of FB, Twitter or any other social media platform. Am
    not quite sure why that's so difficult for so many to figure out. Oh, wait,
    they want to participate and then complain. Riiiiight :) ))

  • http://www.fightthebigboys.com/ Doug Stewart

    After reading this, I clicked your post's Facebook “Like” button. It was easy and it didn't hurt. Not one little bit. I think I'll go find some more “Like” buttons to click on.

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